OFFTune Terms & Conditions

Background: OFFTune is an India-based online music education platform offering courses in music production (including mixing/mastering), as well as occasional contests (e.g. monthly singing contests) and studio services. Its services (courses, digital content, workshops, and contests) are delivered online, often as digital or intangible products (e.g. videos, sample packs, recorded lectures). As an e-commerce provider of digital services, OFFTune must comply with India’s Consumer Protection laws and e-commerce rules (Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020). These regulations require, among other things, that e-commerce entities display contact/grievance information and handle refunds per Reserve Bank of India guidelines. By law, Indian online sellers may refuse refunds on digital products if clearly disclosed, since digital content is “immediately available after purchase” and “cannot be returned”.

Current OFFTune Policy: OFFTune’s website already states that course fees are generally non-refundable (except to correct duplicate payments). Its Refunds Policy specifies no refunds after enrollment (because slots are limited and courses begin immediately), and limited exceptions for duplicate payments or contest cancellations. This aligns with common practices for online courses: for example, industry experts note that once a student has accessed digital course content, the sale is typically final.

Key Legal & Practical Requirements: Based on these findings, OFFTune’s updated Terms & Conditions should:

Acknowledge the digital nature of services. Make clear that courses, contests, and studio services are digital/online offerings. Cite or reflect standard refund practices (no refunds once course access is granted).
Include payment and refund rules. State that course fees are non-refundable except in specific cases (duplicate payments, service cancellation by OFFTune). Clarify that users should review course details before purchase.
Intellectual Property. Affirm that all course materials, videos, audio, and content on the site are proprietary to OFFTune. Grant students a limited, non-transferable license to view content for personal learning, but prohibit copying, sharing, or unauthorized use.
User Conduct and Access. Reserve OFFTune’s right to terminate or restrict a user’s access if they violate the Terms (e.g. non-payment, harassment, unauthorized redistribution).
Disclaimers and Liability. Include standard educational disclaimers: courses are for learning/informational purposes only (no professional guarantee). Do not guarantee specific outcomes or job placement, and limit OFFTune’s liability for technical issues or results.
Contact and Grievance Redressal. As required by law, provide OFFTune’s contact information (address, email, phone) and name/designation of a Grievance Officer for consumer complaints. State that queries or disputes can be directed to this officer or escalated per consumer law.
Governing Law. Specify that Terms are governed by Indian law and courts in West Bengal (e.g. Kolkata jurisdiction).

Below is a draft Terms & Conditions for OFFTune incorporating these principles and reflecting best practices:

Intellectual Property

Ownership: All course materials, videos, audio, text, graphics, and other content provided by OFFTune are the intellectual property of OFFTune or its licensors. This includes course recordings, sample packs, e-books, and software. All trademarks and logos on the site are proprietary to OFFTune.
Limited License: By enrolling, we grant you a limited, revocable license to access and view the course materials for your personal, non-commercial educational use. You may not copy, distribute, modify, publish, sell, or make derivative works from our content. You may not share your login credentials or allow others to use your account.
Copyright Compliance: You agree not to infringe on OFFTune’s copyrights or those of any third-party content on the site. If you post any user-generated content or submissions (e.g. contest entries, comments), you grant OFFTune a perpetual license to use and display that content in connection with our services.

User Conduct

Account Responsibility: You are responsible for maintaining the confidentiality of your account information. You must notify us immediately of any unauthorized use.
Acceptable Use: You agree not to: use our platform for any unlawful purpose; harass or abuse other users or staff; post offensive or infringing content; attempt to copy or distribute our materials in violation of this agreement; or otherwise violate our policies.
Suspension or Termination: We reserve the right to suspend or terminate your access at any time for any reason (including non-payment or misuse of materials). If you breach these Terms (for example, by redistributing course content or violating behavioral standards), OFFTune may revoke your access without refund.
Competition/Contest Rules: If you enter any OFFTune contest, you must comply with the specific contest rules posted at the time. All contest fees are non-refundable except in cases of contest cancellation by OFFTune.

Disclaimers and Limitation of Liability

Educational Purpose: All OFFTune courses and content are for educational and informational purposes only. We do not guarantee any specific results or career outcomes from taking our courses. Your success depends on your own effort and commitment. OFFTune is not responsible for any professional, legal, or financial decisions you make based on course materials.
No Professional Advice: We are not a music union or licensing body, and completion of a course does not certify you as a professional artist beyond an academic completion certificate.
Technical Disclaimer: We strive to provide uninterrupted access, but we cannot guarantee our site or services will be error-free or available at all times. We are not liable for technical failures (internet outages, device issues) that prevent you from accessing course content.
External Links and Third-Party Content: We may link to third-party websites or use third-party services (for payment processing, video hosting, etc.). We do not control these third-party services. You use them at your own risk, and any external terms apply.
Limitation of Liability: To the maximum extent permitted by law, OFFTune and its owners will not be liable for indirect or consequential damages. Our total liability for any claim related to these Terms or our services is limited to the amount you paid for the service.

Refunds and Cancellations (Summary)

By purchasing any course, you acknowledge that you are purchasing digital services. All sales are final after enrollment, as per industry norms. Please choose courses carefully and use our free demos or previews (if available) before buying.
If a course, contest, or service is canceled by OFFTune, any prepaid fees for that service will be refunded.
To request help with billing issues (e.g. duplicate charges), contact our support team in writing (see below). OffTune will review such requests and comply with applicable laws.

Privacy and Communication

Privacy Policy: Our Privacy Policy (linked on the site) describes how we collect and use your personal information. By using OFFTune, you consent to that policy.
Electronic Communications: By creating an account or contacting us, you agree that communications may be electronic (email, WhatsApp, etc.) and that notices posted on the site have legal effect.

Grievance Officer and Contact Information

In accordance with India’s Consumer Protection (E-Commerce) Rules, OFFTune has appointed a Grievance Officer to address consumer issues. You can contact us at:
OFFTune Studio, Sector IV, Bidhannagar, Kolkata, West Bengal, 700107, India
Email: support@offtunestudio.com
Phone: +91 89611 04214
If you have any complaints about these Terms or our services, please reach out to our Grievance Officer (the above email address) with details. We will acknowledge your complaint within 48 hours and attempt to resolve it within 30 days, as required by law.

. Changes to Terms

OFFTune may update these Terms at any time. We will post the updated date at the top of this page. Any changes apply to purchases or enrollments after the update. Your continued use of the site constitutes acceptance of the revised terms.

Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.
Summary: These Terms establish the rules between you and OFFTune as an e-learning service. Key points include that course fees are generally non-refundable (in line with digital-service norms), OFFTune’s content remains its proprietary property, and access may be revoked if Terms are breached. If you have any questions about these Terms, please contact OFFTune before enrolling.
Last updated June 22, 2026.